Delivery

Easter deliveries
Good Friday and Easter Monday are bank holidays - please allow an extra 2-3 working days for your order to arrive.

General Charges

We charge £4.95+vat on orders up to £50.00 (including VAT) within Mainland UK. Orders over £50 are typically delivered free of charge. Products under 1kg can be delivered for £2.49+vat. There may be an exception for heavy and/or oversized goods or outside the UK mainland, where we will contact you to advise any addition charge.

We also offer free delivery in local postcodes  (HA  Harrow, SL  Slough, UB  Southall, TW  Twickenham) on orders over £10(excl. VAT).

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Officesupplies-stationery.co.uk typically only deliver to the United Kingdom (the Channel Islands and, the Isle of Man, the Scottish islands, EU and non EU locations will incur additional charges). Deliveries to Northern Ireland may incur an extra charge based on the weight and size of the item. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Deliveries within the London congestion zone may incur a fee. This charge will be set at the entry price
of a single vehicle but may get reduced depending on our number of drops at that given time. You will be contacted before we despatch the goods to agree the fee before a final charge is made to a payment card.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is within 2  working day after dispatch, subject to availability. However, delivery may take up to five working days or more on more bespoke items or during busy periods.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses without being contacted for discussion on +44 1753 687687.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Officesupplies-stationery will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Officesupplies-stationery shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful at a charge of £3.00. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service depot and arrange a collection or request another delivery. Requesting a further delivery will cost £3.00 ifyou do not wish to collect. If you can not collect your goods within 3 days or have not paid for the re-delivery then any goods will be returned to Officesupplies-stationery. All returned orders to Officesupplies-stationery will be refunded via the method of payment; you will incur
a £9.99 charge for the attempted deliveries.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Officesupplies-stationery shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
Returns can only be accepted once a Returns Reference number has been obtained from customer services on 1753 687687 or email us at sales@Officesupplies-stationery.co.uk.
If you need to return a product purchased from Officesupplies-stationery then you have 14 days after delivery to do so.

The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 14 days after delivery.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

Officesupplies-stationery.co.uk
Avenue House
3 David Road
Poyle Industrial Estate
Colnbrook
Slough
SL3 0TW

This returns policy does not affect your legal rights.

Cancellation of Orders
You have a period of 14 days after the date of delivery, within which, you can cancel the contract and get a full refund, including the original postage and packing charges. You are required to pay for the cost of returning the item, unless the item was faulty or incorrect. To withdraw from the order (contract) you must inform us about your decision by statement ( a letter sent by post, fax or email). We will reimburse to you all payments received from you , including the cost of delivery ( but only the standard delivery cost) without a delay and not later than 14 days from the receiving goods back (or supplying the evidence of having sent back the goods) or your statement of cancelation of the order (if we offer to collect goods) . Reimbursement will be carried using the same means of payment as you used in initial transaction, unless agreed otherwise. We will not charge you for this reimbursement.

click here for model withdrawal form


 

Avenue Office Supplies Ltd
3 David Road,
Poyle Industrial Estate,
Colnbrook,
Slough,
Berkshire,
SL3 0TW